If a product you received is faulty, damaged, or not what you ordered, you can ask for an exchange.
How to request an exchange
- Contact us through our contact page with your order number and the reason for the exchange.
- Keep the product with its original box, accessories and invoice.
- We will confirm whether the product can be exchanged and how to send it back.
Time limits and conditions
Exchanges follow the same time limits and conditions as returns. You can read them in our Return and Refund Policy. If the replacement is not available, we will offer a refund instead.