If something has gone wrong with an order or with our service, we want to hear about it and put it right.
How to raise a complaint
- Contact us through our contact page.
- Include your order number, the product, and a clear description of the problem.
- Attach photos or videos if the product is damaged or faulty.
What happens next
We will confirm that we have received your complaint, look into it, and keep you updated until it is resolved. If your complaint is about a return or refund, our Return and Refund Policy explains how those work.