Return and Refund Policy

You can ask to return eligible items within 1 day of delivery. Some products have a different window, which the product page and your order show.

1. Open your order. Go to My orders. Checked out as a guest? Sign in or create an account with your checkout email, and your orders are there.

2. Choose the items. Select the items and quantities to return, pick a reason and add a note if it helps.

3. Wait for review. We, or the seller, check the request against the return window and the condition of the item.

4. Send it back. Once it is approved, your order page shows where to send it, a return label, or that nothing needs sending. Add the tracking number there.

5. Get your refund. Once the item arrives and is inspected, the refund is issued.

• Delivered physical products, requested within 1 day of delivery.

• Items in unused, clean and resaleable condition, unless they arrived damaged or faulty.

• Items with their original packaging, tags, accessories and documents.

• Part of an order, as long as those items have not already been returned or refunded.

• Digital goods, services, downloads and gift cards.

• Products marked final sale. The product page and your cart say so before you pay.

• Perishable, hygiene-sensitive or intimate items, and opened sealed goods, unless they are faulty.

• Items damaged by misuse or missing parts.

Refunds go back to your original payment method when possible. Cash on delivery, mobile money and other manual payments are refunded by our team, and we will ask you where to send the money.

If only part of an order is returned, the refund covers those items. Shipping, taxes, discounts and fees may be adjusted to match the items returned and the condition they arrive in.

Please wait for approval and the return instructions. Items sent back without approval take longer to identify and may not be refunded.